Fnac - City 2

Average:	(2/5)
Phone:	02-275.11.11
Area:	Rue Neuve - City 2
Address:	Fnac - City 2 123, Rue Neuve 1000 Brussels
Website:	www.fnac.be
Categories:	• Shopping Books - Music - Video
Opening hours:	Monday - Thursday : 10-19: Friday: 10-20: Saturday: 10-19:

78 Latest reviews

2 months ago
I ordered a book on February 10: Justice and Home Cinema, it's been a month and still no news and I need it for my memory! I go to Watermark or tropism. This is not serious, not even an email of apology.

Myriam M.
3 months ago
They have no monopoly at all, there is rather a duopoly with Media Markt! Go to the Fnac store in the Rue Neuve is a good time, walking on a good many soft carpet, overhung in a warm and soft lighting, while I like it well done quietly for my purchases. But next online customer service is just the opposite: a nice music in the beginning but that quickly ended by annoying, it was announced after selecting the service of our choice, the call will not exceed X minutes. It follows then a countdown several times, but where we know the time remaining as estimated wait announced at the beginning! It changes the usual but when it is positive at the end of the countdown, they tell you they are unable to take care of my call, bah I call it a joke, it poirote and to ultimately be hang the nose ... I must admit I was very disappointed friends, they lose points on this one! I would but a 7/10 non-stolen (+): atmosphere, nice people, just waiting to pay (-) phone service, small store, Article undiversified shelf PC gaming

Jonathan A.
3 weeks ago
Was contributing member of the FNAC but then it's over, I've had enough, the service is completely nonexistent! 've Always spent a lot of money at home, am a big client perspective culture, stereo, computer etc.. When I returned with the MacBook Pro bought home to alert them of a serious crash video, they just gave me a phone # from Apple telling me that he had to deal with them directly, while the machine was still covered by statutory warranty of 2 years (The phone no, he is on http://www.apple.be, no need to go to the store to be told that ...) Vendors radius of the computer told me: "At the FNAC, one takes care of anything ...". The result of lost hours and not far from 200 kms to run at Mac Line left & right to find the authorized repairer & competent (one not involving alas not the other) that can provide the proper diagnosis and repair by applying the appropriate warranty in its entirety, ie of toll. Especially not to try to contact either the FNAC service by phone, it's bad for the nerves & it has no other effect than to inflate your bill phone. Finally, the limited relief granted through the card adheres to the price of an Apple product (the same everywhere at the base) is the ridiculous premium that FNAC offers us then to make fun of our mouths .. . And hopla, definitely lost a good customer!

Marylin Duschmoll
2 months ago
I too have had a bad experience. I bought a book by internet C. Gailly "The Wheel and Other Stories" one month ago, it is not enconre got home. I wrote to the person who handled my order, he has never responded. Unfortunately I live 10,000 km away, Tomorrow I have to pay 16 euros without, not even an answer! Alicia de Buenos Aires

Alicia D.
2 years ago
The comments below are consistent with my experience. Sellers has changing moods and low competitive prices. I think made a better choice by going to media markt for electronic watermarks and for books. Fnac s will hang to survive the '80s are over.

jonyfromtheblock
2 years ago
Having read the comments below, not very motivated to call to be informed about my books learning English PNC air hostess, I pass them a call and follow the steps ordered by the operator and finally arrives in Department-tourism literature and talking to an agent who informed me very well and even did the research on their PC online with me! Wow, because that is really rare in général.J 't even have waited a long time, I called around 9am

scorpionne85
10 months ago
Super happy for me, great info to the ray picture! I recommend it! In addition to the 10% in June, had no hesitation. I recommend!

akamoon8
2 years ago
Fnac organizes group lives Saturday: I advise you shortly to note in your diary in 1060 that the band will play at Fnac March 27th at 14:00! It's free of course and more they are great! here preview clip of their "Money" http://www.youtube.com/watch?v=fH15pLh_Bxc

@MeMyShoesAndI
3 years ago
It's fun as the concept of open spaces is fascinating. As she recalls the plains or desert or lush, in any case full of adventures and surprises good and bad. FNAC is not far from this: depending on context, either the foot or the galley; uneducated sellers (ask for birth date of Letellier), one sitting on the edge of their knowledge and their adequacy. Mad that the case is overwhelmingly on the side of jazz. Should we see a cause and effect? And is this really the difference with the Media Markt and all (or almost) the sellers are dudes at the council.

Greg K.
2 years ago
go buy fnac great but when we won at euromillion and even as I prefer to give this money to UNICEF !!!!!!

officierandgentleman
2 years ago
Me I just call the City 2 FNAC for specific info on 2 pounds and following the instructions on the telephone I got hair cell in the appropriate department and directly in contact with the head of the Tourism department I needed ; ... and helped me very well and informed. Thank you for the professionalism of this person. JPC

Jypie
1 year ago
The last time I went (4 months ago), I came across a "rangeuse" book. Very great hurry, I express my annoyance of being unable to reach anyone by phone. She answers just (wait for it): "So what?". Should I continue?

marcel3245
1 year ago
I wonder if the 320 GB PS3 with FIFA 11 is still available? Or if you can order it for next week at the latest

Mamadou Sooww
1 year ago
I want a book that I do not know the author nor the publisher: "I do not love you" is a thriller. I wanted to know if you store fnac city 2. I'm not on facebook

michele29
2 years ago
Even me (see below): In fairness, the intervention of the store manager was more than satisfactory: I got the head, which gave me an impression that more satisfactory ... It is unfortunate have to come here, but at least I got the answers I expected.

pagaille
2 years ago
Can not have someone on the phone! I tried 5 times in all sections and all the things I had right is the famous "valued customers all our staff are busy, try later" fnac Bravo!

benamarsirine
3 years ago
I suppose if I did not answer my phone calls is that ... "All employees are busy ..." I like to think when I go to the store where everyone is RELATING ... It is very unpleasant, but I understand to have tried other stores of similar size with the same "success". By cons, in store or on www.fnac.be, I've had fun! Choice, quality AND PRICES (after comparison) are a very good level! So, yes the phone is the wound, but the rest, I like!

Christophe B.
3 years ago
For my part, I do not find many negative reviews on fnac. I find that people are always there for you. They take the time to do so and until then, I always had to deal with competent people. The choices they offer us enough for my expectations in different areas. ... Call I've never done and I think I did not venture!

marianne f.
3 years ago
Use of membership card and billing. If you request a VAT invoice after a payment with your membership card, points "earned" the purchase is canceled. It is no small benefit for FNAC while just count the points on the purchase price excluding VAT.

René P.
1 year ago
I am pleased to be a customer there, the staff is helpful and polite, nothing to dire.J 't be the privilege of having been in sales for many years and understand what being a tad under pressure . ... These people are resistant And I think that there is not anything to criticize soit.Ils are of kindness and extreme patience ... If you are not satisfied, I think it's because you do not know what it is to work in these conditions, I take my hat off and wants to criticism from all sides to live and endure a day, one day they live ... they would not be capables.Merci to all staff of FNAC for giving me good advice and for having served as they are fait.Vous are wonderful.

cr25051 Vina
1 year ago
I ordered an album fnac there are more than two weeks (June 30) and I still have no news! Anyone know tell me why?

Flower90
2 years ago
I contacted city 2 to ask if they could do something to help me contact fnac (customer service) but they replied that they are very busy and they must continue to insist. I account not insist on any day, I have not got all day, I'm in a hurry, to communicate information about the product I returned and I do not have time to go before next Monday. I wonder if I will not contact test-purchasing ...

Olivier Delhal
3 years ago
High prices, very bad customer service, not very Sellers cooperating when it comes to educating the customer ... FNAC Brussels just not worth the trip!

Manuel S.
3 years ago
Just the place to discourage the choice of books is still inadequate. Investments products derived rather the culture down! The sellers are mostly too kind a center door 127a! Their incompetence is drowned by their sufficiency. The products are often damaged and you answered "a book to read is not to make it pretty" ... even if some pages are wrinkled or torn (in a galaxy!): What vision of the book! For discs is the same, little alternative choice! The Colruyt culture!

Philippe V.
1 year ago
Well I'll give you a tip of a "pro" ... when the FNAC unfortunately outside of my purchase I have an inquiry later, knowing that no IS ABSOLUTELY CENTRAL TO PERSON ( lack of staff or "I care less"?) for information, I go directly to the store (yes I know it's long, it's far ...) because it is the only possibility for the client have to hope his intelligence and even then you are hostage to the staff who will respond or not depending on his mood! Go home Vandenborre for all who are not books and CDs ... they are not more expensive and anyway refund the difference if you find cheaper (and this is TRUE I have experienced!) Besides the sellers are "pros" of intelligence! And if you later by phone to tel No. of the store they RESPOND 2-3 ms are waiting up besides the internal site that can keep you automatically followed and delays for your order! I would add that the service is impeccable delivery and FREE ... in Brussels!

DAN
3 years ago
Wait 15 minutes for a salesperson that you respond that the book is there but he does not know where is a typical experience of FNAC. The shelves are in a state of disorder incredible, critics like "favorite" is a banality. Fnac today is far from the minds of its creators. It's become a poorly maintained highway, completely screwed by the heavyweights of the dominant culture. If I am buying, I order it on the Internet for a lower price. If I want to browse in search of a book off the beaten track, then Brussels is full of intelligent booksellers and small booksellers wonderful.

Alain V.
2 years ago
About FNAC City 2, lamentable service (never answer the phone, no reply to emails either). While on the site, they provide information as a book of stock when I go there, the book no 'There is not. I am surprised with a saleswoman who is very unpleasant and, obviously, cares royally. Now, I will buy elsewhere.

bottel4
2 years ago
No answer to my mails, and break when you try to reach them by phone. Question: Why is Miley Cyrus last 10 at fnac in France ("Green Award"), and 17.50 to Fnac in Belgium ??? Since I live 2 hours by train from fnac, you will understand my excitement of not being able to reach them.

nietzschevivant
2 years ago
Crappy service !!!... and I weigh my words, it is exactly 14h10 and from 13h00 I'm trying to reach someone on the line, and each time I either cut or sent back to the top! Anyway, I will go over there tomorrow and ask not only new equipment to my customer service but also to reimburse me for lost time on the phone! They take people for idiots!

marco8410
2 years ago
Fnac and ben you are talking about a service clientèle it puts you on hold for 45 minutes after you cut! Super pub and the image of bin fnac then!

souimirazina
1 year ago
Critics are easy, not happy! Go to crossroads and discuss!!

pierreduparc91
2 years ago
I confirm, unfortunately ... I am a regular at the fnac and the service is worse and worse ... Today I bought a gps "new" after opening the box> no suction mount as shown and worse, gps not new at all, shots, claws, probably a product demonstration .. last purchase electronic fnac for sure! and of course no answer to phone ....................... tut tut tut tut tut

fx
2 years ago
who does not care to be FNAC???? how do I proceed in order to reach one of your telephone??? that said I am beginning to wonder if this service does exist! is what it gives modernity : you can hide behind a pathetic service machine words ....

dominique c.
2 years ago
Fnac Brussels would do well to upgrade its call center and I tried 3 times to obtain information library ... Race result: three times 10 min bla bla please pre-recorded in two languages (after selecting the French) to finally hear that Fnac is unable to continue the call! But tell me how much you win on my 30 minute call charge?

Do19642
2 years ago
Home and service chiatique (excuse the expression!) Sellers and cashiers as friendly a prison door.

arietis
2 years ago
Exact each time it's the same problem can not find someone does one work-out there?

Steven036
2 years ago
Exact each time it's the same problem can not find someone does one work-out there?

Steven036
3 years ago
Hello. I am too unhappy with some customers fnac. I ordered and paid for two books on their site. because I did not see the books arrive, I contacted him. after 4 emails, they finally deigned to tell me that they had no record of my payment. I sent them the evidence (bank statement and screen for accepting the payment) and since no answer ... and after 3 new e- Mail (about 1 per Smain)

jla003
3 years ago
I went to fnac city of 2 in Brussels, being disabled I hoped for a minimum of help and nothing! All the contrary, I was surprised at the entrance with the security guard who saw to I would smash my face on the floor with my crutches down the escalator and did not move a muscle! Then head to the range I pase the cd's, where a vendor is pushing me through with a case and no excuses and finally arrive at the radius or books I asked a saleswoman for a particular book, she tells me I know I have not the time I pack, I crossed a second which stores she looks at him stupid and told me go the distance, seeing that I was disabled in the impossibility to pass over their storage, cases etc. Finally I did not find the book As that famous look in a bookstore Fnac but commonplace, I'm really Déu to see that people only think of themselves! Mr.SANCHEZ Brussels

paco s.
3 years ago
I totally agree. Fnac air no longer wish our visit: A to Z Home unpleasant when there is one, long items to be ordered and more expensive than anywhere else ... This is welcome and customer service that I find most disastrous. I do not understand how there is no department head on a Saturday in this kind of supermarket! For cons, I do not recommend MediaMarkers kills small businesses by purchasing overstocks articles in germany. The councils are also appalling. Why not try to live the few merchants who survive the competition from supermarkets like this???

Ingrid D.
3 years ago
10 times I try to get a seller to know if my book has arrived and not go over there for nothing! Type 1,2,3,45 or 66 ... anyway all the staff are always busy and when you're in the store must find them! After 10 minutes waiting at tel (and long) a message: "we are unable to respond, please try again later. Frustration! Too bad he Parra only this store sells the book for Belgium because I would look elsewhere for sure! A critical shortage of staff without doubt??

véronique g.
3 years ago
This is the worst telephone service that is Belgium. We have been waiting for finally wrap up our patient waiting and wise "All our staff are unavailable, please remind later" finally something like this. A real band to ... you later. My rating a 0 pointed!

patatrac p.
3 years ago
Triple zero as well. Missed deadlines for developing pictures. You want to verify by telephone that this time they have arrived, so as not to recross Brussels for nothing? Not a chance there is nobody at the other end of the wire. And the after sales service? Same story: no answer online and off automatically after a few minutes. I get my photos and I set foot there.

muriel F.
3 years ago
Trilpe 0 on any line for customer service, I stayed in line for over an hour last week without ever being able to talk to someone and this week, and always test this new e-mail message that says all employees are busy, then communication cut. One wonders what they are busy! I stay with my questions, a book ordered, paid and not sent as "unavailable" (I'm infomée only after payment and this book is nevertheless still on sale on the site!)

Jamie M.
1 year ago
On hold for 10 minutes, after typing a dozen times of 1 or 2 to be shunted to the "good" service, I had ample time to read the previous comments, and confirm that the service is Deplorable my 10 minutes of waiting ended in a "we're in the impossibility to answer your call!" And it's not even a toll free number ... (For a flawless record of the test call , read below the comment Rene P. a year ago)

Nathalie K.
2 years ago
Fnac in Rue Neuve is surely the worst Fnac Fnac all I know. Very bad customer service, sales dudes not cooperating when it comes to informing the customer. Well, for workers Fnac Brussels Unemployment is not the problem.

anto
2 years ago
For all practical purposes: 02/275.11.00 try to call ... You will fall (at least that was my case) on ... MANAGER of the store ... Be polite but firm: he will answer. Good luck, and if this number does not work, try all the numbers in the bracket (00 to 99) ... There are many one who answer! :-)

pagaille
2 years ago
Two months I expect a repair estimate for a video projector. Two weeks I tried to contact them by email, phone, fax. None of the three means or does not respond. I am outraged. Not recommended on any line. Another example: a headset sold 25 also costs 35 € € PRICES IN GREEN fnac! Find the error ... or scam.

pagaille
2 years ago
I try always to join the service after sale. This sounds but does not the phone! What a way to work !!!!!! Is there no patterns responsible? It is not surprising that there have more bankruptcies and unemployment; is deserved

marcus
2 years ago
What a welcome to the Fnac City 2! Yesterday, Wednesday, I went to the ticket office to get a refund of the ticket concert canceled ... Johnny and the advise all media. well, no, I'm done "repackage"! This will allow me to now my CD purchases and books elsewhere! Thank you, Fnac. I do not advise you ... Marc

marconi47
2 years ago
I am very much the same opinion as everyone else. Not only fnac is expensive, unpleasant for most sellers, the phone service is nonexistent (no one responds, it fills you and hangs up.) In a competitive world like ours I do not get it that those responsible for fnac do nothing to correct these major problems! Mediamarkt not frankly better (after sales service at zero zero) as soon go from small traders who know at least the sense of "customer service"

robertlafrite
2 years ago
when I read all the comments I would not buy a FNAC THANKS FOR ALL YOUR ADVICE

adelvenne
2 years ago
Good news ... after reading the comments of a person, I tried to reach the literature section Tourism and miracle, it picks up ... then I tip my hat to this gentleman because I think it must attacking full head every day ... well, a big thank you to him for his courtesy and kindness ... so if you want an answer, stop by the tourism department has the wise ... ...

dominique c.
2 years ago
I stood in line for over an hour yesterday without ever being able to talk to someone, today and always test new electronic message that says all employees are busy, then communication cut. One wonders how he has to associate Fnac Surment one ... I still have not my bill and started to make me vriament Ch ..

Sara.M
3 years ago
I abandon the idea of joining Telephone. by five times, I fall on my answering machine asking me to wait for busy employees, then no reason communications is still broken .... disappointing ... impossible to obtain a communication

veronique w.
1 year ago
FNAC Hello, Do you really not a dutch house guest who can translate or at least that the Internet can improve translations? From first to last just post these reviews niettebegrijpe n. Even laughable! This is worse than "et la même chose pour les Flamands" Do something about this urgently please! Polite greetings, Jeannine Luyten

Jeannine
1 year ago
I left by Zeppelin to be repaired under guarantee to the shop 12 October. They said they would get back to me in 3 weeks. No News after more than 2 months. Tried to call and there is a message hich says that they cannot take calls!!!!! So now I gotta travel back to the shop!!! Really angry!

Anonymous
yesterday
As always busy or absent. Customer Service: 0

Anonymous
2 days ago
friendly staff. Variety of articles.bravo

Anonymous
4 days ago
never answer the phone!

Anonymous
1 week ago
I can not judge the quality of service delivery since, living in France, I can not control in Belgium. The comments also do not want to give, but I want to mention that during my visit to Brussels, the head of the Dutch-ray DVDs renseignsé me kindly and efficiently, I also made clear where to find a radius specific books. JS

Anonymous
2 weeks ago
Fnac ... I went there a single, 29 years ago!

Anonymous
3 weeks ago
Unable to reach them by phone. We placed an order and never new, deplorable!

Anonymous
3 weeks ago
me I was squarely in the amount debited and I have not even placed an order I have only visited their site

Anonymous
3 weeks ago
Pass the phone response, various unsuccessful attempts - Ray Photo

Anonymous
1 month ago
Impossible to reach by phone, it is unbearable.

Anonymous
1 month ago
new comment, worst of all. they do NOTHING for the customer. I'll put a big sign on my car to inform future customers. It's been 3 DAYS I try to order and reserve. SHAME ON FNAC. Jeanne, you have no MY home. You can phone me. for I tell you, I can not believe that management does not know all that.

Anonymous
2 months ago
The service is really deplorable. The vendors give the impression to be bothered, especially in the electronics department. They look like aliens. I tried to buy an Asus tablet and if I did not have prior information (Internet, FNAC in Paris), I would have gotten completely false information! And reach someone by phone, simply impossible. The service for books is best, if not, the mail is really to avoid!

Anonymous
2 months ago
I AM NOT J wanted to be BUYER, BUT IT SEEMS IMPOSSIBLE TO FNAC, BY PHONE, COMPUTER, AND EVEN ON THE SPOT, then left to pay a few pennies more I near my village Linkebeek.J 'sometimes sends a of my children, one of fnac, they know very well how to respect and serve, but more often, they say, not going to Uccle, they are too uncomfortable. We do not go over. jeanne client

Anonymous
2 months ago
Have vainly tried to order a DVD with FNAC.com (FNAC France =) for me it delivered to my address Belgian ... without result! DVD yet classic and in stock! I give up, too hard! Both go get yourself in Valenciennes! Fredakota Brussels

Anonymous
2 months ago
resp. to the person 25 01 12: trying to go through 21 to apply for Anière new york, the operator you will perhaps the store manager in question.je sympathize

Anonymous
3 months ago
A lousy service, I ask counsel to two vendors. One seems so in the gas that gives the impression of not being fully present, an attic, it can not even finish his sentences. The second seemed to know nothing that I asked. It was quite funny, an afternoon that will remain memorable enough for me and my friend who accompanied me.

Anonymous
3 months ago
I read the comments by chance and thought I was alone in (two years ago) had a bad experience at FNAC. I tried to buy a full install, arrange for a new apartment (ie. - 2 1 home theater and TV (1350 €) - 1 amp (299 €) - 1 CD (199 €) - 1 platinum LP (199 €) - 1 amp (299 €) - 1 tuner (299 €) - a laptop (490 €). I spoke to a'' seller'' who dived on his computer made me understand he was busy and his evasive answers (without even looking up) directed me towards the exit. Sony (Westland, since closed) has received my purchase. I wonder (as for all'' big companies'') whether a desire for quality of service still exists? In this case there are three major makers: managers (paid goods) which do not fulfill their function of good organizer. In 2, the unions (in easy comfort) in a manner that defend people UNCONDITIONAL ='' union'' contributions that are harmful to the company, however, and finally, some staff who (very moderately paid) destroy not only their business but lead to the deluge of colleagues who are involved ... but this is only my opinion.

Anonymous
3 months ago
FNA service is void void. No response, no service! Unfortunately they have almost a monopoly in Belgium ..

Anonymous
3 months ago
nimporte is what it is 15 times I try to join the fnac by phone and I can have a service person is deplorable Madden !!!!!

Anonymous
3 months ago
Try to contact the accounting department! IM-PO-SSI-BLE !!!!! And a priori, to have tried several numbers around 11.11 last fall in hopes of someone who wins, and much the same. Large void in the aftermarket, it is very clear.

Anonymous
4 months ago
FNAC c jadore well trai

Anonymous
4 months ago
customers are not farm animals

Anonymous